Privacy Policy
Last updated: 18 October 2026Who operates this website
HN Marketing Lab is operated by Abdul Hakim Bin Naser in an individual capacity. This notice explains how personal information is handled in connection with hnmarketinglab.my and enquiries about our services.
Information you provide
When you contact us by WhatsApp or email, we receive the information you choose to provide, such as your name, contact details, company, campaign brief and proposed budget. Information comes directly from you or an authorised representative. Please share only what is needed for your enquiry and do not submit confidential third-party information without authority.
Website measurement and browser storage
This website uses Google Analytics and Meta Pixel. These technologies may collect or process device and browser information, online identifiers, pages visited, approximate location and website interactions for analytics and advertising measurement. Third-party scripts may load when you visit; this website does not currently provide an on-site cookie-consent selector. The Backstage helper retains brief selections in your browser’s session storage. Its guided selections are not sent to us automatically by the helper. We receive a brief when you choose to send it through WhatsApp or another contact channel. Hosting providers may also process technical request and security logs.
Why information is used
Information is used to answer enquiries, prepare proposals, communicate about and manage agreed services, maintain relevant business records, protect the website and understand website usage and advertising performance. Providing enquiry details is voluntary. Without sufficient contact or project information, we may be unable to respond or prepare a suitable proposal.
Service providers and disclosures
Information may be processed by providers supporting website hosting, security, analytics, advertising measurement, email and messaging, including Google and Meta. Relevant project information may be shared with appointed service providers where needed to deliver agreed work. Information may also be disclosed where required by applicable law. We do not sell enquiry contact details.
Processing outside Malaysia
Third-party providers may process information outside Malaysia. Applicable safeguards and requirements must be considered when using these providers. Their own privacy notices also explain how their services handle information.
Retention and security
We retain enquiry and service records only for as long as needed for the relevant purpose, applicable recordkeeping obligations or the handling of disputes. We take reasonable steps to limit access and protect information. No online transmission or storage system can be guaranteed completely secure. Provider-held information is also subject to their retention practices.
Your choices and rights
You may contact us to request access to or correction of personal information we hold, raise a concern, request limits on use, withdraw consent where applicable, or exercise other rights available under applicable Malaysian law. Identity verification and applicable conditions may apply. Withdrawal may affect our ability to continue services that need the information. You may also manage browser cookies and storage and use privacy controls supplied by Google and Meta; these measures may not stop every form of processing. There is currently no on-site tracking preference selector.
External links
WhatsApp, social platforms and other linked websites operate under their own terms and privacy policies. Follow their privacy notices when using those services.
Contact and changes
For privacy questions or requests, contact Abdul Hakim Bin Naser at hnmarketinglab@gmail.com or +60 12-416 2717. This notice may be updated when practices change. The date above identifies the current version.